民航客舱服务实用英语

　　Unit 1 Preflight Briefing
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 2 Preflight Check
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 3 Boarding & Greetings
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 4 Before Take-off Ⅰ
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 5 Before Take-off Ⅱ
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 6 Before Take-off Ⅲ
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 7 Passenger Comfort
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 8 Beverage Service
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 9 Meal Service I
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 10 Meal Service Ⅱ
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 11 Entertainment Service
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 12 Duty-free Sales
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 13 First Aid
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 14 Safety & Emergency I
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 15 Safety & Emergency H
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 16 Delay
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 17 Diversion & Transfer
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 18 Turbulence
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 19 Enquiries Ⅰ
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 20 Enquiries Ⅱ
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 21 Ere-landing Check
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Unit 22 After Landing
　　Part One Proper Terms
　　Part Two Dialogues
　　Part Three Announcements
　　Part Four Supplementary Reading
　　Part Five Having Some Fun
　　Appendix
　　References

　　《民航客舱服务实用英语》根据空中乘务工作的基本流程，分成22个单元（学习情景），各个单元紧密衔接，图文并茂且内容翔实，基本涵盖了乘务员客舱服务的所有流程。其中包括航前准备、乘客登机、起飞前、乘客舒适、客舱餐饮服务、客舱娱乐服务、免税品售卖、客舱应急程序、乘客答疑、降落前及降落后等主要环节。
　　《民航客舱服务实用英语》供有兴趣的读者阅读。