Part 1 English for Hospitality
Workshop One English for Front Office
Lesson 1 Room Reservation
Lesson 2 Excuse Me， Did You Say a Single Room?
Lesson 3 The Bellman （ I ）
Lesson 4 Calling a Taxi for the Guest
Lesson 5 The Bellman （ II ）
Lesson 6 The Bellman （III）
Lesson 7 Checking in （ I ）
Lesson 8 How Will You Be Paying?
Lesson 9 Checking in （ II ）
Lesson 10 Checking in a Tour Group
Lesson 11 Checking out
Lesson 12 How Would You Like to Pay?
Lesson 13 Foreign Currency Exchange
Lesson 14 Id Like to Change...
Lesson 15 The General Switch Board
Lesson 16 Operator
Lesson 17 Business Center
Lesson 18 How to Serve the Guests in the Business Center?
Lesson 19 Dealing with Complaints
Lesson 20 How to Handle Complaints
Part 2 English for Air Service
Part 3 English for Travel and Tourism Service
Part 4 English for MICE Service
参考答案
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