前言
Chapter Ⅰ Structure and Format of Business Letters
Chapter Ⅱ Establishing Business Relations
Brief Introduction
Lesson l Developing Client Base
Lesson 2 Request for Establishment of Business Relations
(A)A Letter from an Importer
(B)A Reply to the Above
Lesson 3 Transferring Business Relations
Lesson 4 Credit Enquiries
(A)Credit Enquiries
(B)A Reply to the Above
Skill Training for Establishing Business Relations
Chapter Ⅲ EnquiriesOffers and Counteroffers
Bfief IntroduCtion
Lesson 5 First Enquiry
(A)A First Enquiry
(B)A Reply to the Above Letter
Lesson 6 Specific Enquiry
(A)A Specific Enquiry
(B)A Reply to the Specific Enquiry
Lesson 7 0ffers
(A)A Firm Offer for Men,S Shirts and Men,S Jackets
(B)A Non-firm Offer for Tablecloths
Lesson 8 Counter0ffers
(A)Asking for Price Reduction
(B)Declining Counter-offer
(C)Accepting Counter-offer
Skill Training for Enquiries,Offers and Counter-offers
Chapter Ⅳ Orders
Brief Introduction
Lesson 9 An Order
(A)An Order for Evening Wear
(B)A Reply
Lesson l0 Declining an Order
(A)Declining an Order
(B)Offering Substitutes
Lesson ll Conclusion of Business
(A)Sending an S/C
(B)Counter-signature
sbu Training for Orders
Chapter Ⅴ Payment
Brief Introduction
Lesson l2 Asking for D/P Payment
Lesson l3 D/P Payment
(A)Declining D/P Payment
(B)Accepting D/P Payment
Lesson l4 Payment
(A)Asking for Payment
(B)Demanding Overdue Payment
skjll Training for Payment
Chapter Ⅵ L/C EstablishmentExtension and Amendment
Brief Introducfion
Lesson l5 Establishment of L/C
(A)Urging Establishment of L/C
(B)A Reply
Lesson l6 Asking for Extension of the L/C
Lesson l7 Asking for Amendment to the L/C
sbu Training for L/C EstablishmentExtension and Amendment
Chapter Ⅶ Packing and Shipment
Brief Introduction
Lesson l8 Packing Requirements
Lesson l9 Changing Packing Requirement
Lesson 20 Shipment
(A)Urging Shipment
(B)A Reply
Lesson 21 Transshipment and Partial Shipments
(A)Asking for Transshipment and Partial Shipments
(B)A Reply
Lesson 22 Information on Container Service
Skill Training for Packing and Shipment
Chapter Ⅷ Insurance
Bfief IntroduCuon
Lesson 23 About Insurance
Lesson 24 Insurance Advising
(A)Insurance Advising(1)
(B)Insurance Advising(2)
Lesson 25 Coveting Insurance and Insurance Clause
(A)Open Policy
(B)Insurance Clause
Skill Training for Insurance
Chapter Ⅸ Claims
Bfief Introduction
Lesson 26 Claims
(A)The Claim for Short-shipment
(B)Declining the Claim
Lesson 27 Claim for Poor Packing
Lesson 28 Claim for Short-delivery
Skill Training for Claims
Chapter Ⅹ Agency
Bfief Introduction
Lesson 29 Sole Agency
(A)Applications for Sole Agency
(B)An Unfavorable Reply
Lesson 30 A Favorable Reply to the Request for Sole Agency
Lesson 31 Sole Agency Agreement
Skill Training for Agency
Appendix Some Useful Documents
References