前言
Chapter 1 Establish Business Relationship
1.1 Introduction
1.2 Sample Letters
1.3 Extended Reading
1.4 Skills Training
1.5 Related Links
Chapter 2 Agency
2.1 Introduction
2.2 Sample Letters
2.3 Extended Reading
2.4 Skills Training
2.5 Related Links
Chapter 3 Enquiry and Reply
3.1 Introduction
3.2 Sample Letters
3.3 Extended Reading
3.4 Skills Training
3.5 Related Links
Chapter 4 Quotation and Offer
4.1 Introduction
4.2 Sample Letters
4.3 Extended Reading
4.4 Skills Training
4.5 Related Links
Chapter 5 Counter-offer and Acceptance
5.1 Introduction
5.2 Sample Letters
5.3 Extended Reading
5.4 Skills Training
5.5 Related Links
Chapter 6 Order and Sales Contract
6.1 Introduction
6.2 Sample Letters
6.3 Extended Reading
6.4 Skills Training
6.5 Related Links
Chapter 7 L/C and Other Terms of Payment
7.1 Introduction
7.2 Sample Letters
7.3 Extended Reading
7.4 Skills Training
7.5 Related Links
Chapter 8 Packing and Shipment
8.1 Introduction
8.2 Sample Letters
8.3 Extended Reading
8.4 Skills Training
8.5 Related Links
Chapter 9 Insurance
9.1 Introduction
9.2 Sample Letters
9.3 Extended Reading
9.4 Skills Training
9.5 Related Links
Chapter 10 Complaints and Claims
10.1 Introduction
10.2 Sample Letters
10.3 Extended Reading
10.4 Skills Training
10.5 Related Links
Chapter 11 Fax and E-mail
1 1.1 Introduction
1 1.2 Sample Letters
11.3 Extended Reading
11.4 Skills Training
11.5 Related Links
附录A Key to Exercises
参考文献