Unit One Business Letter-Writing and Its Layout
Part One: Teaching Aims and Requirements
Part Two: Study of Business Letter-Writing
Part Three: Notes
Part Four: Exercises
Unit Two Faxes and E-mails
Part One: Teaching Aims and Requirements
Part Two: Study of Fax
Part Three: Study of E-mail
Part Four: Notes
Part Five: Exercises
Unit Three Establishing Business Relations
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Four Enquiries and Replies
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Five Offers and Counteroffers
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Six Letters of Ordering
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Seven Terms of Payment
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Eight Shipment
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Nine Insurance
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Ten Complaints and Adjustments
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Eleven Sales Letters
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Letters
Part Four: Associative Thinking
Part Five: Exercises
Unit Twelve Common Business Documentation
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Commercial Invoice
Part Four: Associative Thinking
Part Five: Exercises
Unit Thirteen Contract
Part One: Teaching Aims and Requirements
Part Two: Study of Background Knowledge
Part Three: Study of Sample Contract
Part Four: Associative Thinking
Part Five: Exercises
Bibliography