一 初次接触Firset Contacts
1．商务会面Making Business Contacts
2．安排会议Arranging Meeting
3．问候和介绍Greeting and Introduction
4．谈论工作Talking about Jobs
二 商务旅行Business Travel
1．商旅安排Making Arrangements
2．询价Making Enquiries
3．组织旅行Organizing Trips
4．商品交易会Trade Fairs
三 进一步接触More Contacts
1．打电话Making Phone Calls
2．留言Leaving Message
3．产品及服务查询Asking about Products and Service
4．商业娱乐Business Entertainment
四 会议Meeting
1.参加会议Taking Part in Meeting
2．电话会议Telephone Meetings
3．网络会议Cyber Meetings
4．产品介绍Product Presentation
五 开展业务Starting a Business
1．询问和描述公司Asking about and Describing Companies
2．问询和检验信息Requesting and Checking Information
3．描述增长Describing Growth
4．商务计划Business Plan
六 市场营销Marketing
1．打入市场Entering a Market．
2．讨论策略Discussing Strategies
3．谈论销售动向Talking about Sales Trends
4．提供建议Making Proposals
七 经济趋势与预测Economic Trends and Predictions
1．分析趋势Analyzing Trends
2．做出预测Making Prediction
3．经济发展Economic Development
4．经济图表和趋势Economic Graph and Trends
八 裔务谈判Business Negotiation
1．建议与要求Suggesting and Requesting
2．争论与假设Arguing and Hypothesizing
3．谈判Negotiating
4．决策Making Decisions
九 投资Investment
1．银询借贷Bank Loans
2．融资Raising Capital
3．提出并比较投资机会Presenting and Comparing Investment Opportunities
4．劝告Persuading People
十 咨询与投诉Enquiries and Complaints
1．咨询与回复Making and Answering Enquiries
2．核查进展与发货Checking Progress and Delivery
3．建议和讨论解决方案Suggesting and Discussing Solutions
4．投诉不良表现Complaining about Poor Performance
5．处理投诉Dealing with Complaints
6．建立客户投诉管理体制Building Customers' Complaint Management System
十一 预算与税收Budget ling and Taxation
1．预算与财务控制Budget and Financial Control
……
十二 公司形象Company Profile
十三 团队建设Teamwork
十四 接管与合并Tkeovers and Mergers
十五 人力资源Personnel
十六 安全管理Security
十七 国际易International Trade
十八 企业竞争Competition
十九 电子商务E-conmmerce
二十 企业文化Corporate Culture
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