Chapter
Chapter One
Topic
English at Airport
Section
Section 1 Going Through Check-in Formalities
Section 2 Checking & Co igning Luggage
Section 3 On the Plane
Section 4 At the Immigration Office
Section 5 Going Through Customs
Chapter
Chapter Two
Topic
English at Travel Agency
Section
Section 1 Job Interview and Training of New Clerk
Section 2 Introduction of Tourism Products
Section 3 Talking About Itinerary
Section 4 Helping to Make Reservation
Section 5 Handling Complaints
Chapter
Chapter Three
Topic
English for a Tour Guide
Section
Section 1 Meeting on Arrival
Section 2 Sightseeing
Section 3 Shopping
Section 4 Recreation
Section 5 Handling Emergency Case
Chapter
Chapter Four
Topic
English at the Hotel
Section
Section 1 Check-in and Checkout
Section 2 Housekeeping Service
Section 3 Food and Beverage
Section 4 Exchange of Foreign Currency
Section 5 Convention and Exhibition Service
Chapter
Chapter Five
Topic
Chinese Cultural Highlights
Section
Section 1 Tea Culture
Section 2 Chinese Cuisines
Section 3 Chinese Folk Handicrafts
Section 4 Chinese Operas
Section 5 Chinese Minorities
Section 6 The World Legacies in China
Section 7 Chinese Ways of Preserving Health
Section 8 Chinese Traditional Festivals
Chapter
Appendix Ⅰ
Topic
Restaurant Ute ils & Tablewares
Chapter
Appendix Ⅱ
Topic
Chinese & Western Menu
Chapter
References