Module 1 General Knowledge
Chapter 1 Introduction to the Secretarial Profession
Chapter 2 Fundamentals of Business Etiquette
Chapter 3 Corporate Secretarial Ethics
Module 2 Written Communications
Chapter 4 An Overview of Business Writing
Chapter 5 Creating Business Letters in English
Chapter 6 Writing Memos in English
Module 3 Routine Work
Chapter 7 Telephone Etiquette
Chapter 8 Meeting Organization
Chapter 9 Presentation Development
Chapter 10 Travel and Accommodation Arrangements
Chapter 11 Business Entertaining
Module 4 Senior Duties
Chapter 12 Balance Sheet Composition
Chapter 13 Payroll Sheet Composition
Chapter 14 Petty Cash Management
Chapter 15 Foundations of Human Resource Management
Chapter 16 Public Relations
Module 5 Knowledge Base Expanding
Chapter 17 Marketing Research and Advertising Campaign
Chapter 18 Writing Resumes in English
Chapter 19 Writing Job Search Cover Letters in English
Appendix 1 Basics of Effective Typing
Appendix 2 An Introduction to English Punctuation
Appendix 3 A Contract Template for International Trade
References