Unit 1 Simple Everyday English
1、Greetings and Goodbyes
2、Making Introductions
3、Giving and Receiving Thanks
4、Giving and Receiving Apologies
5、Dealing with Complaints
6、Expressing Regrets
Unit 2 In a Hotel
1、Making Reservations
2、Meeting Hotel Guests at Airports
3、Reception/Check-in
4、The Porter/Bell Service
5、Foreign Currency Exchange
6、Doorman
7、Reception/Check-out
Unit 3 In a Restaurant
1、Reservations/Booking a Table
2、Receiving Clients
3、Waiting on/at Table
Unit 4 In a Shop
1、Selling Clothing
2、Selling Cosmetics
3、In a Supermarket
Unit 5 Everyday Services
1 The Apartment Building
2 The Pharmacy（Drug Store）
3 The Hospital
4 The Hairdresser's
5 The Post Office
6 The Bank
Unit 6 Transport and Travelling
1 In the Taxi
2 On the Bus
3 At the Railway Station
4 At the Airport
5 on the Aeroplane
6 Asking for and Giving Directions
Unit 7 Business
1 The Receptionist
2 The Secretary／Clerk
3 Using Computers
Unit 8 Cultural Differences＆Common Mistakes
1 Cultural Differences
2 Common Mistakes
Review Very Useful Words and Phrases
1 100 Very Useful Words and Phrases
2 Some Important Simple Sentences Using the 100 Very Useful Words and Phrases
附录1 译文
附录2 词语表
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