酒店情景英语

　　Chapter Ⅰ  A Bnef Introduction to the Hotel Industry
　　Unit 1  Brief Introduction to Hotels and Hotel Groups
　　Unit 2  Guide to Hotel English
　　Chapter Ⅱ  Front Office
　　Unit 1  Reservotion
　　Unit 2  Reccption
　　Unit 3  Bell Service
　　Unit 4  Telephone Operator
　　Unit 5  Information Desk
　　Unit 6  Money Exchanging
　　Unit 7  Checking out
　　Chapter Ⅲ  Housekeeping
　　Unit 1  Guiding Guests to Their Rooms
　　Unit 2  Cleaning the Room
　　Unit 3  Room Service
　　Unit 4  Maintenance
　　Unit 5  Laundry Service
　　Unit 6  Money Exchanging
　　Unit 7  Checking out 
　　Chapter Ⅳ  Food and Beverage
　　Chapter Ⅴ  The Business Center
　　Chapter Ⅵ  Other Services
　　Chapter Ⅶ  Complaints
　　Appendix

　　《酒店情景英语》从酒店从业人员的实际工作需要出发进行构思、设计和编写，共分为七章内容和附录，每章根据不同主题又分若干单元。