Chapter One Front Office
Unit 1 Room Reservation
Unit 2 Receiving Guests
Unit 3 Changing the Money
Unit 4 Requiring Information
Unit 5 Settling Accounts
Chapter Two Housekeeping Department
Unit 1 Taking a Guest to the Room
Unit 2 Introducing Room Service
Unit 3 Housekeeping Management
Unit 4 Laundry Service
Unit 5 Maintenance Services
Chapter Three Food and Beverage Department
Unit 1 Taking Orders
Unit 2 Serving the Order
Unit 3 Chinese Food
Unit 4 Western Food
Unit 5 The Bar Service
Chapter Four Recreation Center
Unit 1 Fitness Center
Unit 2 The Night Club
Unit 3 At a Beauty & Hair Salon
Unit 4 Health Care
Unit 5 Sauna Room
Chapter Five Shopping Center
Unit 1 Souvenirs
Unit 2 Buying Garments
Unit 3 Jewelry & Art Works
Unit 4 Cosmetics
Unit 5 Medicine and Health Products
Chapter Six Other Services in a Hotel
Unit 1 Booking Train and Plane Tickets
Unit 2 Posting Package and Expenses
Unit 3 Secretarial, Interpreting and Convention Services
Unit 4 Special Services
Unit 5 Handling Complaints
Appendix 1 Glossary
Appendix 2 Commonly Used Expressions and Sentences in a Hotel
参考译文与答案
参考书目
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